RETURNS

Return to us

Please do not return any merchandise to us without contacting us first. Under no circumstances should you send us batteries that show visible damage (e.g., swollen, dented, or burst). Please contact us in such cases as well. This will allow us to better track and process your return more quickly.

You can reach us by phone at +49 9401 9498888 (option 3) or use our contact form.

If you have already contacted us and discussed your case with us, please ensure your returns are properly prepaid; we cannot accept shipments sent collect. Please be sure to include the printed return slip in the package in a clearly visible location. Please describe the reason and/or defect as precisely as possible. 

If you have a defective battery: 

Please do not send in any batteries that show visible damage (swollen, dented, chipped); instead, please contact us. 

Processing a Submission

Cancellation

Would you like to exercise your statutory right of withdrawal? Please use our withdrawal form for this purpose. After you submit your request, you will receive a confirmation via email along with all further information regarding the return.

Claims with DJI Within the Warranty Periods

To ensure a smooth claims process, we recommend sending DJI products directly to the manufacturer. DJI offers an efficient service that allows you to have your products repaired or replaced quickly. Visit the DJI Service page via the link below to start the process. Please use your DJI app login credentials to sign in and process your request. DJI will ensure that you can soon use your drones and other devices again without any restrictions.

For a smooth process, please use your DJI app login credentials to sign in.

DJI SERVICE 

Phone: +49 69 20001834

Email: support.ge@dji.com

Repairs After a Crash

DJI products whose warranty has expired or that have been damaged due to user error can also be handled directly through the DJI Service Center.