Returns (RMA)

Warranty claims at DJI during the warranty period

The fastest way to start a claim for a DJI product is if you address yourself directly to the manufacturer.

The DJI Service website can be found here (to log in please use the account data of the DJI app you are using): https://www.dji.com/de/support/product

Phone: +49 9771 906990

Email: support.europe@dji.com

About returns

Please do not send us any goods without having contacted us before! Doing so helps us keep the cases in order, distribute them better and accelerate the entire process.

To get in touch with us, please call +49 9401 949 88-88 (select 4) or use the contact form.

Make sure to pay the correct postage for your return delivery since we can't accept any returns with unpaid postage. Please fill in the return form and describe the reason for the return or the malfunction as precise as possible, then put it in your parcel in a clearly visible place. You can use Acrobat-Reader to fill in the form and print it out.

Open return form

Reparaturen nach einem Absturz

DJI Produkte, deren Garantiezeit abgelaufen ist oder durch Selbstverschulden beschädigt wurde, können auch direkt über das DJI Service Center abgewickelt werden.  

https://www.dji.com/de/service/repair

Alle obenstehenden Bitten stellen keine Einschränkung Ihres Widerrufsrechts dar. Wir informieren lediglich über weitergehende Möglichkeiten und Rechte; das Recht auf Widerruf wird durch diese Informationen nicht abgeändert!

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