Returns (RMA)

Warranty claims at DJI during the warranty period

The fastest way to start a claim for a DJI product is if you address yourself directly to the manufacturer.

The DJI Service website can be found here (to log in please use the account data of the DJI app you are using): https://www.dji.com/de/support/product

Phone: +49 9771 906990

Email: support.europe@dji.com

About returns

Please do not send us any goods without having contacted us before! Doing so helps us keep the cases in order, distribute them better and accelerate the entire process.

To get in touch with us, please call +49 9401 949 88-88 (select 4) or use the contact form.

Make sure to pay the correct postage for your return delivery since we can't accept any returns with unpaid postage. Please fill in the return form and describe the reason for the return or the malfunction as precise as possible, then put it in your parcel in a clearly visible place. You can use Acrobat Reader to fill in the form and print it out.

Open return form

Repairs after a crash

DJI products with expired warranty period or products with self-inflicted damage can be repaired directly at the DJI Service Center as well. 

https://www.dji.com/de/service/repair

All hints and requests mentioned above do not represent a restriction of your right of revocation. We solely inform you about additional options and about your rights; your right of revocation is not altered in any way by above information.