Warranty claims at DJI during the warranty period
The fastest way to start a claim for a DJI product is if you address yourself directly to the manufacturer.
The DJI Service website can be found here (to log in please use the account data of the DJI app you are using): https://www.dji.com/de/support/product
Phone: +49 9771 906990
Please do not send us any goods without having contacted us before! Doing so helps us keep the cases in order, distribute them better and accelerate the entire process.
To get in touch with us, please call +49 9401 949 88-88 (select 4) or use the contact form.
Make sure to pay the correct postage for your return delivery since we can't accept any returns with unpaid postage. Please fill in the return form and describe the reason for the return or the malfunction as precise as possible, then put it in your parcel in a clearly visible place. You can use Acrobat Reader to fill in the form and print it out.
Repairs after a crash
DJI products with expired warranty period or products with self-inflicted damage can be repaired directly at the DJI Service Center as well.
All hints and requests mentioned above do not represent a restriction of your right of revocation. We solely inform you about additional options and about your rights; your right of revocation is not altered in any way by above information.