WARRANTY
Warranty Claims - Directly Through the Manufacturer or Through Us
We're here for you even when a warranty claim arises. You have two options for processing your warranty claim. For the fastest possible processing, we recommend handling it directly through the manufacturer. Of course, you can also submit your claim through us at any time.
Option 1: Direct processing through DJI
Your benefits:
✓ Shorter processing times
✓ Direct contact with the manufacturer
✓ Faster repairs or replacements
✓ Transparent communication regarding the status of your request
Simply use the manufacturer’s service and warranty portals to report your warranty claim directly. Optionally, you can also use DJI’s service hotline or service email:
Phone: +49 69 2000 1834
Email: support.ge@dji.com
Option 2: Processing through us
Your benefits:
✓ Dedicated contact person
✓ Assistance with filing a warranty claim
✓ We handle communication with the manufacturer on your behalf
✓ Proven and reliable service
Please note that due to the additional shipping and coordination efforts involved, processing may take slightly longer than if you were to handle the claim directly with the manufacturer.
This option applies to DJI products as well as products from other manufacturers.
Products whose warranty period has expired or that have been damaged due to customer negligence can also be repaired by us based on a cost estimate.
Which option should I choose?
If the manufacturer offers direct warranty service, we recommend that option, as claims are usually processed more quickly.
Are there any additional costs?
No. Warranty claims are free of charge for you under the terms of the respective warranty.
Can I contact you even if I have a manufacturer’s warranty?
Yes. We will, of course, still assist you and, if you wish, handle the entire process for you.